Subscription Cancellation Policy:
We understand that circumstances may change, and you may need to cancel your subscription to our service. To ensure a smooth and hassle-free experience, please take note of our cancellation policy:
- Cancellation Window: In order to cancel your subscription and prevent the processing of the next order, we require that you submit a cancellation request a minimum of 20 days before the scheduled processing date of your next order. This time frame allows us to make necessary adjustments to our fulfillment process and ensure your request is successfully processed.
- Cancellation Process: To initiate a cancellation, please log in to your account on our website and navigate to the “Subscription” section. Locate the option to “Cancel Subscription” and follow the prompts to confirm your cancellation request. Alternatively, you can contact our customer support team via email or phone to assist you with the cancellation process.
- Refund and Order Fulfillment: If your cancellation request is received within the specified 20-day window, your subscription will be promptly canceled, and no further orders will be processed. If your request is submitted after this time frame, the cancellation will be effective for the subsequent subscription cycle, and the order currently in process will still be fulfilled and billed.
- Prorated Charges: Our subscription service operates on a pre-paid basis. If you cancel after your payment for the upcoming subscription cycle has been processed but within the 20-day window, you will not be charged for future subscription cycles, and your cancellation will take effect starting from the following cycle.
- Communication of Cancellation: Once your cancellation request has been successfully processed, you will receive a confirmation email containing details of the cancellation, the effective date, and any relevant refund information.
Please be aware that failure to adhere to the 20-day cancellation notice policy may result in the processing and billing of the subsequent subscription cycle. We appreciate your understanding and cooperation in following our cancellation policy guidelines.
If you have any questions or require further assistance regarding our cancellation policy or process, please don’t hesitate to reach out to our dedicated customer support team. We are here to ensure your experience with our subscription service is as convenient and enjoyable as possible.
